VAULT CYCLE ACCOUNTS

In order to access some features of the website, you will have to create a Vault Cycle account. You may never use another person’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify us immediately of any breach of security or unauthorized use of your account.

BOOKING, LATE CANCEL, NO SHOW, WAITLIST

Classes open to book every Sunday at 12 PM for the following Monday - Sunday with standard passes, packages, & Basic Memberships. All Access Memberships & Premium passes allow you to book with a 2-week rolling window. You can make reservations through the Vault Cycle app or website by following the “Schedule” tab.

You are able to create reservations up to 10 minutes before class. Walk-ins (no VC account/guest reservation) are not accepted. Purchasing a pass or package does not automatically book a bike. You will receive a receipt email after purchasing, then a confirmation email after successfully booking.

If you are a pass-holder & do not cancel a reservation 5 hours or more prior to class start time, the card on file will be charged a fee of $10. If you are an Unlimited Member of any kind, the late cancellation window is 12 hours. No-shows result in a fee of $20. After a late cancel or no-show, the pass you used to book will be returned to your account. These policies also apply to any guests you may book.

If the payment method you have on file declines a penalty fee, you will be notified via email & will have 24 hours to enter a valid payment method to your account. If you do not, any future reservations at Vault Cycle you have will be cancelled.

If you choose to join a waitlist, you are committing to a ride. If a bike becomes available when you are next on the waitlist, you will be automatically placed in that available spot up to 45 minutes before class begins & notified via email. If you are placed into a ride off of the waitlist, you are subject to our no-show policy & late cancel policy, meaning fees will apply to you at that time. If you do not make it off a waitlist, please feel free to show up for the possibility of an empty bike, although not guaranteed.

MEMBERSHIP DETAILS

Perks vary from membership to membership. Please note any minimum commitment stated on the membership’s purchase page as this can affect the result of termination requests. Memberships are recurring auto-draft charges, membership continues month-to-month until termination is requested via email. Memberships can be terminated immediately if payment method on file fails.

CLASS ETIQUETTE, SHOE RENTALS, WATER

We kindly ask that you arrive at least 10 minutes before class begins, always check-in with our front desk staff, they will remind you of your bike number & walk you through your next steps. Feel free to use our large bathrooms to prepare. Place personal belongings in the numbered cubby corresponding to your bike number. An instructor or team member will be ready to help if you need assistance setting up your bike or have any questions.

Our bikes are compatible with SPD cycle shoes and tennis shoes using foot cages. We offer Giro rental shoes, mats, & padded seat covers for just $2 each. We have a water refilling station in the studio. You can also purchase water, other beverages, & snacks right here in the studio. Plus, we have TIEM cycle shoes available for purchase! (Not rent.)

Once class is over, you’re good to go; don’t worry about cleaning, leave it to our front desk crew. Place rental shoes in the drop-off bin exiting the ride room.

Doors may be locked immediately at class start time. Although we strive to wait 1-2 minutes, it's not guaranteed. Your bike is subject to being given away to stand-by riders who were in-studio on time.

Cell phone use is not permitted on the bikes. Watches must be in theater mode.

We ask that you please stay for the entire duration of class. Our instructors strive to begin & end class on time, every time. If you must leave class early, please make the instructor aware before class begins.

RIDER EXPECTATIONS

We value community above all else at Vault Cycle. Your safety, comfort, & wellbeing always comes first.

Listen to your body: Trust yourself, and be aware of how you’re feeling throughout the ride. Take it at your own pace. There is nothing wrong with taking it easy or slowing down; we encourage this. If at any time you feel dizzy or have difficulty breathing, gradually stop pedaling & carefully dismount the bike. You can unclip from your bike by kicking your heels outwards, or by simply removing your feet from the shoes, leaving the shoes clipped into the bike. 

Ride Safely: Do not use the bike without proper footwear. The bike mechanism & ergonomics are designed for riders above 4’11”. The bike has a weighted flywheel & a fixed gear. This means that in order to stop, you must gradually slow your pedal strokes rather than stopping abruptly. If you do need to stop immediately, push down on the resistance knob. Never turn the pedal crank arms by hand. Always keep at least 2 turns of resistance on the wheel. Never remove your feet from the pedals while still in motion. If your foot does become disengaged, quickly move your feet to the side and push down on the resistance knob to stop the flywheel’s motion.

Trust the process: Stay in control by executing all core movements and hand positions at a slow pace before attempting to increase your speed. Do not attempt to ride the bike in a standing position at a high BPM until you have practiced at slower speeds.

REFUND POLICY

You acknowledge that Vault Cycle charges fees for its services, and Vault Cycle reserves the right to change its fees or pass prices from time to time in its discretion. However, once a payment is made, the price at the time of purchase will be honored and you will not be charged. All expiration dates are noted on the purchase page and are final. Class passes, packages, memberships & gift cards are non-refundable. If Vault Cycle terminates your membership because you have breached these terms, you may not be entitled to a refund of any unused portion of membership or other fees.

AGE POLICY

You must be 16+ to ride at Vault Cycle. Any rider 16-17 must have signed parental-consent to ride. This can be done via eSign if you reach out to vaultcycle@gmail.com, or you may pick up a physical form in-studio. Please note that even if you create an account, purchase a pass, and sign this form, you will be turned away upon arrival if you do not meet these terms & your reservation will be subject to cancellation.

WAIVER AND STUDIO LIABILITY RELEASE

By signing up for and/or attending Vault Cycle Studio, classes (collectively known as MHCycle House, LLC), activities and other programs, and using Vault Cycle Studio premises, facilities and equipment (collectively, “classes and facilities”), you hereby agree that there are certain inherent risks and dangers in indoor cycling and exercise and in using indoor cycling and exercise equipment in association with the classes and facilities. In consideration of being allowed to participate in and access the classes and facilities provided by Vault Cycle Studio, in addition to the payment of any fee or charge, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the classes and facilities, (2) I, for myself, my heirs and assigns waive, release and forever discharge Vault Cycle Studio, its officers, agents, members, employees, representatives, and all others from any and all responsibility, claims, rights, causes of action and/or liability from injuries or damages to your person or property resulting from your participation in and use of the classes and facilities, and (3) represent you have no medical or physical condition which would prevent you from attending and/or using any of Vault Cycle Studio’s classes and facilities and/or put you in any physical or medical danger, and have not been instructed by a physician not to do so. Vault Cycle Studio hereby advises you that individuals with any chronic disabilities or conditions are at risk in using Vault Cycle Studio classes and facilities, and are advised against doing so. In addition, if in the opinion of Vault Cycle Studio staff, you would be at physical risk using Vault Cycle Studio classes and facilities, you will be denied access to Vault Cycle Studio and its classes and facilities until you furnish Vault Cycle Studio with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing Vault Cycle Studio concerns, and stating that Vault Cycle Studio concerns are unfounded. If you decline to obtain such a letter, you will not be permitted to use the classes and facilities of Vault Cycle Studio. No one under 18 allowed without consent of parent or legal guardian. Vault Cycle Studio makes no representations whatsoever about any other website which you may access through this one.

Participant acknowledges and agrees that receiving the Services subjects Participant to the risk of physical illness or injury (minimal, serious, catastrophic and/or death) and that Participant acknowledges that he or she is assuming the entire risk of such illness or injury by receiving the Services. In the event of such illness or injury, Participant authorizes Vault Cycle to obtain necessary medical treatment for Participant and hereby releases and holds harmless Releasees in the exercise of this authority. Participant further acknowledges and understands that he or she will be responsible for any and all medical and related bills that may be incurred by Participant for any illness or injury that he or she may sustain in connection with the Services and while traveling to and from the site for the Services whether or not the Services are actually rendered. I am also agreeing to the potential of being recorded for the sole use of social media marketing purposes by - and only by - Vault Cycle (MHCycle House, LLC).

ACTIVITY RISK

Any strenuous athletic or physical activity involves certain risks.  Participant and his or her guests assume the risk of any and all accidents or injuries of any kind that may be sustained by, or in connection with, use of Vault’s Classes and Facilities. Vault cycle cannot guarantee that any facility or equipment is free of risk. Participant agrees to use care in the use of Vault’s Classes and Facilities, and to protect against accidents by other participants. Vault Cycle reserves the right, in its sole discretion, to cease to provide services, stop working with, and/or remove any person (or persons) who Vault Cycle in its sole discretion feels presents potential harm, danger or disruption to themselves or anyone around them while engaging in any training or receiving any other services.  

LIABILITY WAIVER

This agreement is signed by all students through the Vault Cycle app or website prior to taking any class.
I agree that I am able to participate in a physical exercise program and acknowledge the various hazards and risks associated with it. I understand that I should inform my instructor and/or stop exercising immediately if I detect any discomfort of any sort during the course of the exercise program. I understand that these classes entail intensive physical activity and are often conducted in a heated room of up to 109 degrees Fahrenheit. The response of the circulatory system (ie. heart, lungs) to exercise cannot always be predicted accurately, therefore I understand that there is a risk of certain changes occurring during exercise or following. I knowingly, voluntarily and forever waive any rights/claims that I may have against Vault Cycle, (MHCycle HOUSE,LLC or any premises at which it may operate) it's Landlord, Principals, and/or its instructors with regard to any injuries or damages that I might receive as a result of my participation in this program. I have carefully read this agreement and I am aware this is a release of liability. I am also agreeing to the potential of being recorded for the sole use of social media marketing purposes by - and only by - Vault Cycle (MHCycle House, LLC).

LEGAL NOTICE – USE OF THIS WEBSITE

Vault Cycle Studio maintains this Website for the convenience of and communication with existing and prospective customers, and for their education and information. Please feel free to browse the Site. You may download material displayed on this Website for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, re-post, or use the content of this Website for public or commercial purposes, including the text, images, audio and video without Vault Cycle Studio’s written permission in each instance. Changes periodically are made to the information contained in this Website.

INTELLECTUAL PROPERTY

Unless otherwise noted, product and service names, designs, logos, titles, text, images, audio and video within this Website are the trademarks, service marks, trade names, copyrights or other intellectual property of Vault Cycle Studio. All other unregistered and registered trademarks or service marks are the property of their respective owners. Nothing contained within this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Vault Cycle Studio intellectual property displayed within this Website without Vault Cycle Studio’s written permission in each instance.

NO WARRANTIES; LIMITATION OF LIABILITY

THIS WEBSITE IS PROVIDED “AS IS” AND “WITH ALL FAULTS” WITHOUT WARRANTIES OF ANY KIND WHATSOEVER, WHETHER EXPRESS, IMPLIED, BY OPERATION OF LAW OR OTHERWISE INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHERWISE. VAULT CYCLE STUDIO assumes no responsibility for, and shall not be liable for any damage to, or virus that may infect, your computer equipment, software, data or other property on account of your access to, use of, or browsing in this Website or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Website or any linked sites.

In no event shall Vault Cycle Studio or any other party involved in creating, producing, maintaining or delivering this Website, or any of their respective shareholders, directors, officers, members, managers, employees or agents (collectively, “Released Parties”), be liable for damages of any kind whatsoever including, without limitation, any direct, indirect, exemplary, incidental, consequential, punitive, special or other types of damages, whether or not advised of the possibility of such damages, and on any theory of liability whatsoever, arising out of or in connection with your access to, use of, or browsing in this Website or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Website or any linked sites.

By your access to, use of, or browsing in this Website, you release Vault Cycle Studio and the other Released Parties, and agree to indemnify and hold it and them harmless from and against, any and all claims, demands, losses, actions, suits, proceedings or other liability arising out of or in any manner relating to your access to, use of, or browsing in this Website or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Website or any linked sites including, without limitation, its and their attorneys fees and costs of defense.

UNAFFILIATED PRODUCTS, SERVICES AND SITES

Descriptions of, or references to, products, services, publications or sites not owned or offered by Vault Cycle Studio do not imply endorsement of that product, service, publication or site. Vault Cycle Studio has not reviewed all material linked to this Website and is not responsible for the content of any such material. You’re linking to any other sites is at your own risk.

RELIANCE ON INFORMATION POSTED

The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

This Website includes content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

COMMUNICATIONS WITH THIS WEBSITE

You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Vault Cycle Studio will fully cooperate with any law enforcement authorities or court order requesting or directing Vault Cycle Studio to disclose the identity of or help identify or locate anyone posting any such information or materials.

Any communication or material you transmit to this Website by e-mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit may be edited by or on behalf of Vault Cycle Studio, may or may not be posted to this Website at the sole discretion of Vault Cycle Studio, and may be used by Vault Cycle Studio for any purpose, including, without limitation, reproduction, transmission, publication, broadcast and posting. Further, Vault Cycle Studio is free to use any ideas, concepts, know-how or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

MOBILE SERVICES

The Vault Cycle services may include certain services that may be available via your mobile phone, including but not limited to (i) the ability to book and/or purchase Vault Cycle via your mobile phone, (ii) the ability to receive and reply to Vault Cycle messages, (iii) the ability to browse Vault Cycle classes and products from your mobile phone and (iv) the ability to access certain Vault Cycle features through a mobile application you have downloaded and installed on your mobile phone (collectively the “Mobile Services”). We do not charge for these Mobile Services. However, your carrier’s normal messaging, data and other rates and fees will still apply. You should check with your carrier to find out what plans are available and how much they cost. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. Therefore, you should check with your carrier to find out if the Mobile Services are available for your mobile devices, and what restrictions, if any, may be applicable to your use of such Mobile Services. By using the Mobile Services, you agree that we may communicate with you regarding Vault Cycle and other entities by SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us.